FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to andaleyabrand@gmail.com.
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FAQ

How do I place an order?

To place an order, simply browse our website and add desired items to your shopping cart. Proceed to checkout, fill in your shipping details, and select your preferred payment method. Follow the prompts to complete your purchase securely.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), Cash.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account on our website to track your order.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on initiating a return.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Information page for more details.

Are your products ethically sourced?

We are committed to ethical business practices and strive to source our products responsibly. We work closely with our suppliers to ensure fair labor practices and environmental sustainability throughout our supply chain.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that orders are often processed shortly after they are placed.

How do I know if an item is in stock?

Our website displays real-time inventory status for each item. If an item is out of stock, you will see a notification indicating the expected restock date, if available. You can also contact our customer service team for more information on product availability.